Reports to: School Account Team Manager

Department: School Account Team

Who are We?

My Hot Lunchbox is a small but ambitious company set for substantial growth over the next five years. We are a service and software company that helps schools across the country provide daily lunches to their students and staff. We partner with restaurants within the school communities we serve. We are passionate about positively impacting the lives of families and school communities by providing a full-service lunch solution that saves time and money. As we expand, we seek a Chief Operating Officer who shares our values and vision to join our leadership team.

What Do We Do?

My Hot Lunchbox is a quick and easy lunch solution that offers a variety of delicious meals, delivered right to schools and camps. We give parents a break from the monotony of packing lunch for their kids daily by partnering with popular restaurants students already know and love!

What Is Our Mission? 

Offering high-quality lunches to students and staff, by building relationships with community partners through integrity and innovation.

How Do We Operate?

• With Operational Excellence: Efficient, streamlined, and effective internal processes. Reducing costs and waste while maintaining quality.
• With Grit: Do whatever is in your power to find a resolution – take ownership, be resourceful, and dig deep.
• With Customer Obsession: Be responsive, period.
• The Ecosystem: Recruit, train, develop, and retain talent, vendors, schools, and customers.
• With Integrity: Be our genuine selves to each other and our customers and partners. 
• With Execution: Deliver the right food, quality, and quantity at the right time and location. 

Who Are We Looking For? 

Are you ready to be the first point of contact for our school partners—managing day-to-day communication, supporting account growth, and ensuring issues are quickly resolved/escalated to the right team? Do you enjoy fostering relationships and helping customers resolve issues and problem-solve? If so, then this Account Management position is for you! 

Our ideal Account Manager I is:

• Relational. You build trust quickly and read the room well. You listen first, understand context, and communicate in a way that helps schools feel supported rather than managed. You’re approachable, collaborative, and the kind of person both teammates and clients naturally rely on.
• Organized. You manage your workload with intention. You keep moving pieces straight, anticipate what’s coming next, and guide projects from start to finish without losing momentum. You take ownership, follow through, and bring a steady sense of order to your accounts.
• Creative. You bring curiosity and fresh thinking to your work. Whether it’s reframing a client challenge, troubleshooting an operational gap, or finding a more elegant way to communicate information, you don’t default to “the way we’ve always done it.” You look for smart, simple improvements that help schools feel the difference.
• Efficiency-minded. You appreciate clean processes and understand that operational discipline directly shapes client experience. You look for opportunities to streamline, automate, and reduce friction for schools and for internal teams.
• Trustworthy. You do what you say you’ll do. You show professionalism under pressure, handle sensitive issues with care, and take responsibility for your clients’ success. Your consistency builds confidence.

What Will This Role Be Responsible For?

• Onboarding new schools after the sale, ensuring a smooth and confident transition into service
• Managing ongoing school relationships with proactive communication and clear expectations
• Responding to client needs, resolving issues, and relaying requests or changes to the right internal teams
• Reducing support tickets through strong account management, clear communication, and efficient resolutions
• Using automation tools and established processes to improve clarity, speed, and client satisfaction
• Serving as the liaison between account management, customer service, vendor relations, and sales/marketing to ensure alignment on school needs
• Leading assigned projects from planning through execution, including forecasting, tracking, and timeline management
• Maintaining strong organization, thorough follow-up, and reliable follow-through across every account

This is a full-time position, working regular business hours (M – F, 8am to 5pm) in a hybrid, mostly remote, but some in-person work environment. Some travel may be required.

Who is Qualified: 

• Bachelor’s degree in Business, Marketing, Communications, or related field
• 1-2 years of account management or client relations experience
• Business acumen
• Tech savvy (CRM, cloud, Microsoft Suite, etc.)
• Strong oral and written communication skills
• Positive, upbeat personality
• Ability to manage multiple ongoing projects and work under tight deadlines
• Excellent organization and time-management skills
• Flexibility and teamwork

What We Offer:

• Competitive salary and performance-based incentives
• Comprehensive health, dental, and vision insurance
• Retirement savings plan with company match
• Flexible work hours and remote work options
• Professional development opportunities
• Vibrant company culture centered around our core values